Shipping policy
Shipping Policy
At The Trace Atelier, we prepare every order with care. Many of our products are made to order and therefore require a preparation period before they are shipped.
Order Preparation
Preparation times may vary depending on the product and the level of personalization required.
The timeframes indicated in our store are estimates and begin from the date the order is confirmed and, in the case of personalized products, once we have received all the information required to manufacture the product correctly.
Shipping Costs
Shipping costs, where applicable, will be calculated and displayed before you complete your purchase.
Delivery Times
Once your order has been shipped, the delivery time will depend on the destination and the shipping service selected.
The delivery times shown are estimates. Delays may occur due to circumstances beyond The Trace Atelier’s control, such as periods of high demand, carrier disruptions or force majeure events.
Tracking
Where tracking is available for the shipping service used, you will receive the relevant tracking information once your order has been dispatched.
Delivery Address
The customer is responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your address, please contact us as soon as possible at hello@thetraceatelier.com.
If your order has not yet been shipped, we will try to update the delivery details.
Orders Damaged in Transit
If you receive a visibly damaged package or your product has been damaged during transit, please contact us as soon as possible at hello@thetraceatelier.com and include photographs of both the packaging and the product so that we can assess and resolve the issue.
Contact
For any questions regarding the shipping of your order, please contact us at: